Ticket & Voucher FAQ
For assistance with any step of the digital ticket purchasing process, please refer to our guides below.
Purchasing Tickets
To purchase a ticket for an event at the Sudbury Community Arena, please complete the following steps:
- Visit greatersudbury.ca/tickets, and select the event you’d like to attend.
- An arena seating map will appear. You can search for seats using the Seat Map or Section option to ensure that you are purchasing the best seats for your own personal experience. If you have a coupon code, you may enter it on this screen as well. Select the tickets you’d like to purchase, then click or tap ADD TO CART to continue to payment.
- If you haven’t logged into your My Sudbury Arena Tickets account, you will be prompted to do so. If you don’t have an account, you can create one by clicking Sign Up, located below the Log In button.
- Fill out the payment form with your information. Once your order has been placed, you’ll be able to access your tickets through your My Sudbury Arena Tickets account.
Ticket Delivery
When checking out at greatersudbury.ca/tickets, you will be presented with a delivery screen which offers two methods to have your tickets sent to you.
Selecting Digital Delivery will add the tickets to your online account. You can access these tickets by following these steps.
Alternatively, you can select Tickets @ Home to have your tickets sent to your email address.
Accessing/Managing Tickets
To access your season tickets, visit greatersudbury.ca/tickets and sign into your account by clicking the Log In option found within the dropdown menu on the top right corner of your screen. If you don’t have an account, you can create one by clicking Sign Up on the login screen.
Once you are logged in, click on the dropdown menu on the top right corner of your screen. Click My Sudbury Arena Tickets, then click Home. This will let you view the events you have tickets for, or forward any of your tickets to a friend.
Accessing/Managing Season Memberships
Sign into your Sudbury Arena Tickets account. If you have never logged into your Sudbury Arena Tickets account, you will need to enter your email address and a password, then click Sign Up. This will create your online account, and merge it with your season ticket account. The email address you use to sign up must be the same as the one you provided when purchasing your Season Ticket package.
You may review your season membership at any time by clicking the dropdown menu, My Sudbury Arena Tickets, then Home.
To renew a Sudbury Wolves/Sudbury FIVE season membership, click Claim Reservations on the left side of the screen. From here, you should be able to see a ticket package for the upcoming season. Click on your order number to check it off, select your payment plan, then click Renew.
Claiming Ticket Reservations
To redeem your tickets, visit greatersudbury.ca/tickets and sign into your account by clicking on the dropdown menu on the top right corner of your screen. If you don’t have an account, you can create one by clicking Sign Up, located below the Log In button.
Once you are logged in, click the Claim Reservations menu item located on the left side of your screen.
From this screen, you should see a list of tickets that are available to you. Select the game wish to attend and click Renew.
Once you’ve chosen your preferred delivery method, click Continue to be taken to the checkout page.
On the checkout page, enter your email address and phone number, and check the Agree to Terms and Conditions box. Make sure your information is entered correctly!
From here, you may click the Checkout button. Your tickets will be sent to you via the delivery method you selected.
Forwarding Tickets
The Sudbury Arena Tickets portal lets you send tickets you’ve purchased or redeemed to friends and family.
To start the forwarding process, click on the dropdown menu on the top right corner of your screen, My Sudbury Arena Tickets, then Home. On this page’s Event and Ticket lists, a checkbox will display alongside each ticket that is eligible for forwarding. Select the tickets you would like to forward, then select Choose Recipient.
From here, you can select a friend from your friends list, or add a new friend. You’ll need to provide their first name, last name, and email address.
Once you’ve selected your friend, you will be invited to review your ticket selection. If you’d like to send more tickets, click the Add More Tickets button. Once you’ve confirmed the ticket details are correct, click Forward Tickets to send your selected ticket(s) to your friend.
Both you (as the sender) and your friend (as the recipient) receive an email confirming the forward action. The email to your friend includes links for logging into My Sudbury Arena Tickets. Your friend can send you a Thank You email, or return the tickets to you if they are unable to use them.
Receiving Forwarded Tickets/Vouchers
If you’ve had tickets forwarded to you, you can view them by logging into your greatersudbury.ca/tickets account. Once signed in, click on the dropdown menu on the top right of the screen, My Sudbury Arena Tickets, then click Home. You should be able to see any tickets that have been forwarded to you under the Ticket Inventory section.
To use a buddy voucher that’s been forwarded to you, click the Vouchers link on the left side of the Home page, or in the dropdown menu. Select your buddy voucher, then choose from the list of available games.
If you have any other questions regarding digital tickets or vouchers, please click the button below.